Every organization on the planet is pivoting; the familiar refrain of ‘change is the only constant’ taking on new meaning as the pandemic...

Collectively, and in a matter of days, the world undertook a digital transformation. We did what digital experts only recommend for small...

When it comes to gaining organizational insights the most important feedback must include our most valuable assets: our people. Qualitati...

In survey design, there is a popular practice of using open-ended questions to add depth to survey responses. It’s a smart move, given th...

“Do a survey!”, they said. “It will be easy!”, they said. Surveys are used as research multitools by most organizations – they’re easy, q...

The current audit culture has had an unexpected impact on performance management: ‘assessment’ has developed a bad rep, and the idea of f...

You've heard it before: we’re in a knowledge economy. The current excess of data availability means the value of knowledge is set to fluc...

When you hear the term “big data”, what comes to mind? “statistics...results...unbiased...evidence...facts...answers...proof” For many of...

Without big data, you are blind and deaf and in the middle of a freeway. - Geoffrey Moore Many would agree with Moore’s position on the ...

Consensus on the importance of “measuring” has never been higher; and it continues to gain traction as organizations invest more in engag...

Can we really measure attitude? What about potential? How might we evaluate authenticity? When organizations talk about “fit”, they’re us...

Focus on ROI is peaking, raising the stakes of nearly every decision an organization must make. This need to demonstrate positive busines...

Assessment-supported decision-making is gaining popularity, with broadening application in talent selection and people development, cultu...

While ROI is measured from the bottom up, ROI evaluation is planned from the TOP DOWN. Planning ROI evaluation involves mapping the impac...

Measuring ROI is often elusive because there is a disconnect between the expected results and the direct outcomes of the program meant to...

“Prove it.” You are an HR professional managing employee wellness programs. You are a learning expert responsible for the organization’s ...

As a stand-alone, the story of self-assessment sounds more like a crisis: It is one of the most biased forms of assessment, many of us ar...

Most of us are not experts in all fields or have mastery of every skill. This leaves us all vulnerable, at some point, to being “unskille...

How are you performing in your role? Are you more, equal to, or less skilled than your peers? Would your direct leader agree with your as...

In a high-potential market, the client was losing market share. Year over year, against unregulated, lower quality competitors. With risi...